Refund Policy

Last updated: 03.03.2026

Thank you for purchasing from birexam.com . We value your satisfaction and want to ensure you have a clear understanding of our refund policy regarding digital products.

1. No Refunds After Download

Due to the instant digital delivery nature of our products (source codes, PDFs, course materials, or any downloadable files), all sales are final and non-refundable once the product has been downloaded or accessed.

By completing your purchase, you acknowledge and agree that:

• Once you download or access the product, you waive your right to a refund.

• The digital product is considered "used" at the moment of download.

2. Exceptions (When Refunds May Be Considered)

We only offer refunds in the following exceptional circumstances, provided that the product has NOT been downloaded or accessed:

Situation	Condition
Broken Download Link	The download link is broken and we cannot fix it within 3 business days.
Wrong Product Delivered	We accidentally delivered the wrong file, and the correct file cannot be provided.
Purchase Error	You accidentally purchased the wrong product (e.g., duplicate purchase), and you notify us within 24 hours of purchase and before downloading.
Technical Incompatibility	The product is technically incompatible with your system, and we cannot provide a solution, provided you contact us before downloading to verify compatibility.

3. Refund Request Process

To request a refund (only under the conditions listed above), you must:

1. Contact us at hi@birexam.com within 7 days of purchase.

2. Include your Order ID (found in your purchase confirmation email).

3. Provide a clear explanation of the issue.

We will review your request and respond within 2-3 business days.

4. When Refunds Are NOT Available

Refunds will automatically be denied in the following situations:

• ❌ You have downloaded or accessed the product (even partially).

• ❌ You changed your mind after purchase.

• ❌ You do not have the required technical skills to use the product.

• ❌ You canceled your project or no longer need the product.

• ❌ The request is made more than 7 days after purchase.

• ❌ You did not contact us before downloading to verify compatibility.

5. Paddle as Merchant of Record

We use Paddle.com as our payment processor and Merchant of Record. All transactions are handled by Paddle, and refund requests are subject to Paddle's review in accordance with their policies.

• Refund requests may be submitted directly to Paddle at paddle.net/help.

• Paddle reserves the right to evaluate refund requests on a case-by-case basis.

• For purchases under $400, Paddle may automatically approve refunds if they meet their criteria .

6. Acknowledgment

By completing your purchase, you explicitly agree that:

• You have read and understood this Refund Policy.

• You accept that digital products cannot be returned or refunded after download, similar to opened software or consumed media.

7. Contact Us

If you have any questions before purchasing, please contact us at hi@birexam.com.

We are happy to clarify any doubts before you complete your order.